01
January
2018
As we descended for landing, the cabin lights turned purple-pink, and my daughter squealed with delight…
When I travel, I try to stay at #Kimpton Hotels as much as possible. It’s fair to say they’ve won my brand loyalty—but not because their pillows are great or the room service is quick and tasty (though they are). It’s because they take advantage of every opportunity to customize my hotel experience specifically for me.
Kimpton takes a few basic data points about me, such as my preferences and other important dates and milestones, and uses them as opportunities to provide a variety of small surprises and delights to enhance my experience.
For example, during my recent stay with my two … Continue Reading
TAGS: Brand Experience, customer experience, Kimpton Hotels, New Year, United Airlines, what matters to customers // POSTED IN: Brand Experience, Brand Strategy, Consumer Experience, Making a difference, Marketing Strategy // COMMENTS: Comments Off on As we descended for landing, the cabin lights turned purple-pink, and my daughter squealed with delight…